“We” or “us” means Bovey Castle Property Limited (registered company number 09552863).
Our registered address is c/o Eden Hotel Collection, Bridgeway House, Bridgeway, Stratford Upon Avon CV37 6XY.
“Website” means www.boveycastle.com.
We are registered with the Information Commissioner’s Office as a data controller under number ZA463587.
If you wish to contact us, please click here https://www.boveycastle.com/about/get-in-touch/
What is a cookie?
A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.
When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.
Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.
Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.
Changing your preferences
You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.
The Cookies we use on our website
Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:
|Cookie Name||Purpose||Controller||Further Information (including duration of cookie)|
|ASP.NET_SessionId||These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like booking services, cannot be provided.||Our Cookie||This cookie is used to maintain an anonymised user session by the server. They are only stored temporarily in the browser’s memory, and are destroyed when it is closed down.
|sifrFetch||These cookies are used by sites using sIFR fonts, which replace text with Flash based fonts for better control over the style of the site. This cookie is set to indicate whether or not the browser supports Flash and can therefore display these fonts.||Our Cookie||These cookies are only stored temporarily in the browser’s memory, and are destroyed when it is closed down.|
|CookieControl||CivicUK CookieControl cookie. Allows the visitor to select their cookie preferences.||Our Cookie||These cookies are only stored temporarily in the browser’s memory, and are destroyed when it is closed down.|
|_stripe_mid, _stripe_sid||These cookies are used to making credit card payments.||Our Cookie||These cookies remember who you are and enable the website to process payments without storing any credit card information on its own servers.
__stripe_sid expires after 1 day
__stripe_mid expires after 1 year
|Google Analytics__utma, __utmb, __utmc, __utmz, __utmx, __utmxx, __ga||This cookie allows us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily||Third Party Cookie||For further information, please visit:http://www.google.com/analytics/|
|__hjid||Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser.||Our Cookie||This cookie ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.
This cookie expires after 1 year
|ep201||These cookies are used to for load balancing site traffic and preventing site abuse||Our Cookie||This cookie expires after 30 mins|
|ep202||This cookie is used for signup source attribution, event stitching, and assigning visitors to experiments.||Our Cookie||This cookie expires after 1 year|
|__cfduid||This cookie is associated with sites using CloudFlare, and is used to speed up page load times.||Our Cookie||This cookie does not contain any user identification information. It is a session cookie that expires after 30 days.|
We need to obtain your consent to use Optional cookies; this is usually by way of a pop-up notice. As set out in this policy, you can change your preference at any time.
Advanced functionality, Analytics and Performance
We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
We would like to use the following optional advanced functionality, analytics and performance cookies:
|Cookie Name||Purpose||Controller||Further Information (including duration of cookie)|
|Google Analytics__ga, __gat_UA, __gat__gtag_UA, __gid, __gcl_au||This cookie allows us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily]||Third Party Cookie||For further information, please visit:http://www.google.com/analytics/|
|Facebook Analytics__fbp, fr||This cookie is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers||Third Party Cookies||__fbp expires after 28 days
fr expires after 3 months
|IDE||This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.||Third Party Cookie||This cookie is stored on non-Google sites under the domain doubleclick.net and expires after 10 months.|
You may block cookies by activating the setting on your browser that allows you to refuse the storage of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Payment Information – Closure of the Cheque Guarantee Scheme.
All rates advertised on this web site are strictly subject to availability. There is a limited allocation of rooms available on the offers we advertise.
Special offer rates may not be combined with any other offer. Supplements will be applied to certain rooms. All reservations require written confirmation.
Our online room bookings are processed over secure (https://) connections so that all of the details you provide are transferred using SSL/TLS technology for your security. Please be aware that we accept the following credit / debit cards.
Cancellations, Amendments & Non Arrivals
All cancellations and amendments MUST be made 48hrs in advance, charges will be made in full unless we are able to re-let the accommodation.
Cancellations and changes made by the hotel
In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
Check in Times
Bedrooms are normally available from 2.00pm on the day of arrival and must be vacated by 11.00am on the day of departure.
Events, Weddings and Conferences
All details within the website are subject to availability and subject to separate Terms and Conditions included within the written confirmation provided from Bovey Castle.
Eden Hotel Collection’s policy of including a discretionary service charge across certain of the hotel’s retail outlets was introduced in 2018, with the aim to reward every member of staff who contributes towards the guest experience.
It is extremely difficult to acknowledge exceptional service from those members of staff who operate in less visible hotel departments, which is why the service charge is distributed equally. For our guests who choose to pay the service charge, 100% of this money is given back to the hotel’s staff.
Bovey Castle is responsible for allocating funds for departmental outings, monthly performance bonuses, gifts for special occasions and personal development grants. Internally, the service charge has funded a member of staff to provide English language lessons to colleagues, paid out for gifts to mark births and marriages, as well as offering financial assistance during compassionate circumstances.
The impact of the hotel’s service charge on the future development of staff, as well as its recognition of ambition and dedication, are essential elements of employment at our hotels.
Eden Hotel Collection service charge is purely discretional, which we carefully highlight throughout the entire guest experience. Services charges rates apply on the following: 10% on food and beverages, 10% transport, 5% on accommodation, 5% on events and 5% on spa. No further gratuities are required.
While every effort is made to ensure that the information contained in this site is correct, Eden Hotel Collection makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are for example purposes only and do not represent work carried out by Eden Hotel Collection.
Eden Hotel Collection may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet you requirements. Use of this site constitutes your acceptance of these Terms and Conditions.
The legal ownership and any copyright or other intellectual property rights in the site and its design, text, graphics, software and all other material on the site belong to Eden Hotel Collection or its agents at all times, unless otherwise stated.
You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of the site or its material shall otherwise be produced, transmitted or made available on a network without the prior written permission of Eden Hotel Collection.
Any framing of or linking to this site is prohibited without the prior written permission of Eden Hotel Collection. Eden Hotel Collection is not responsible for the content or reliability of any websites linked to from its site
While Eden Hotel Collection endeavours to ensure that this site is normally available 24 hours a day, we shall not be liable if for any reason this site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Eden Hotel Collection’s control.
Eden Hotel Collection shall not be liable for any loss of income profits goodwill data contracts or any type of special indirect or consequential loss arising from the use inability to use or misuse of this site or any linked sites. Eden Hotel Collection does not warrant that this site or the server that makes it available are free of viruses or other harmful components.
The contents and use of this site are governed by English Law.